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Terms of Use

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Welcome to Galatrix, operated by GALATRIX LLC (“Galatrix”, “we”, “our”, or “us”).

These Terms of Use (“Terms”) govern your access to and use of galatrix.com, the Galatrix editor at editor.galatrix.com, the Galatrix game platform, and any related software, applications and services (together, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who may use the Services

You must be at least 13 years old to create an account. We ask you to confirm your age when you sign up. If we become aware that an account belongs to someone under 13, we will close it and delete the associated personal information, as described in our Privacy Policy.

Some countries set a higher minimum age for online services. Where that applies to you, that higher age governs.

If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian. That parent or guardian must read these Terms, agrees to be bound by them on your behalf, and is responsible for your activity on the Services — including any purchases made through your account.

Parts of the Services can be browsed without an account. Creating, saving or publishing content requires a free account.

You may not use the Services if you have previously been removed from them by us, or if doing so would breach any applicable law or sanction.

2. Your account

When you create an account you agree to:

  • Provide accurate information and keep it up to date
  • Keep your password and sign-in credentials confidential
  • Take responsibility for all activity that happens under your account
  • Notify us promptly at [email protected] if you believe your account has been accessed without your permission

You may sign in using a third-party provider such as Google. When you do, your use of that provider remains subject to that provider’s own terms and privacy policy.

We may suspend or close an account that breaches these Terms, as described in section 12.

3. Beta software and changes to the Services

The Galatrix editor and the game platform are both beta software. This means, among other things, that:

  • Features may change, break, or be removed without notice
  • The Services may be unavailable, interrupted or reset
  • Content, projects and account data may be lost or corrupted
  • Behaviour, performance and file formats are not guaranteed to be stable between versions

You should not rely on the Services as the sole store of anything important to you. Where the Services allow you to export your work — for example as a standalone build or a scene file — we strongly encourage you to keep your own copies.

We may modify, suspend or discontinue any part of the Services at any time.

4. Acceptable use

You agree to use the Services lawfully, and not to:

  • Break any applicable law or regulation, or infringe anyone’s rights
  • Attempt to gain unauthorised access to the Services, other users’ accounts, or any system or network connected to them
  • Interfere with, disrupt, overload or degrade the operation or security of the Services
  • Circumvent, disable or tamper with any security, rate-limiting, moderation or access-control feature
  • Upload or transmit malware, or any code intended to harm, exploit or gain unauthorised access to any system or user
  • Scrape, harvest or collect data about other users, or use automated systems to access the Services in a way that sends more requests than a person could reasonably produce
  • Reverse engineer, decompile or disassemble any part of the Services, except to the extent that applicable law expressly permits it
  • Resell, sublicense or commercially exploit the Services other than as the Services expressly allow
  • Impersonate any person or organisation, or misrepresent your affiliation with one
  • Manipulate rankings, visit counts, ratings, leaderboards or any economy or reward system

5. Your content

“Your Content” means anything you create, upload or transmit through the Services — including worlds, maps, scripts, models, textures, audio, images, thumbnails, descriptions, usernames, profile details and messages.

You keep ownership of Your Content. We do not claim ownership of anything you make.

To let us run the Services, you grant GALATRIX LLC a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, back up, reproduce, adapt (including reformatting and making technical changes needed to deliver it), publicly display, publicly perform and distribute Your Content, for the purposes of:

  • Operating, providing, securing and improving the Services
  • Making Your Content available to other users, to the extent and in the way you choose to publish or share it
  • Allowing other users to copy or fork Your Content, where you have enabled that setting
  • Promoting the Services, including showing screenshots or clips of published content

This licence ends when you delete Your Content from the Services, except that it survives for: copies retained in routine backups for a limited period; copies already distributed to other users, including standalone builds; and content you have published under a setting that permits copying, in which case existing copies remain with those users.

You are responsible for Your Content. You confirm that you own it or otherwise have all the rights needed to upload it and grant the licence above, and that it does not infringe anyone else’s rights. This applies to material you bring in from elsewhere, including third-party models, textures, fonts, audio, and imported voxel or schematic files.

6. Content standards

You must not create, upload, publish or transmit content that:

  • Infringes copyright, trade marks, or other intellectual property or privacy rights
  • Is sexually explicit, or sexualises minors in any way
  • Depicts, promotes or glorifies violence, self-harm, terrorism or extremism
  • Harasses, bullies, threatens, defames or targets any person or group, including on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation
  • Is unlawful, fraudulent, deceptive or promotes illegal activity
  • Contains malware, exploits, or code designed to disrupt the Services or harm other users
  • Discloses another person’s private or identifying information without their permission
  • Is spam, or advertises goods or services without our permission

We may set out further, more detailed community guidelines. Where we do, they form part of these Terms.

7. Moderation and enforcement

We are not obliged to monitor the Services, but we may. Where we consider it necessary or appropriate, we may:

  • Review, remove, restrict, hide or unpublish content
  • Limit, suspend or terminate accounts
  • Withhold or reverse virtual items, currency or balances connected to a breach
  • Report activity to law enforcement

The Services include tools for users to report content and block other users. We aim to review reports promptly, but we do not guarantee any particular response time or outcome. If we take action against your account, you may contact us at [email protected] to ask us to reconsider.

8. Purchases, subscriptions, refunds and cancellations

This section is our refund and cancellation policy. It applies to every payment you make to us — subscriptions and virtual currency or virtual items alike — from the moment that paid product becomes available to you.

In short: payments are final except where this section or the law says otherwise. You can cancel a subscription whenever you like, and cancelling always stops the next charge. What cancelling does not do is refund time you have already been given.

Before you pay

Before you confirm any payment we show you the price, what you are getting, whether it recurs, the length of the billing period, and when the next charge falls due. Prices are shown in the currency stated at checkout and exclude any tax we are required to add, which is shown separately before you confirm. Keep the receipt we email you — it carries the transaction reference that makes any later question much quicker to answer.

Virtual items and currency

Where the Services offer virtual currency, virtual items, game passes or similar (“Virtual Items”), the following applies:

  • Virtual Items are licensed to you, not sold. You receive a limited, personal, revocable, non-transferable licence to use them within the Services. They stay on your account: they cannot be transferred, traded or given to another user
  • Virtual Items have no monetary value, are not your property, and cannot be redeemed for cash or anything of value outside the Services, except where applicable law requires otherwise
  • We may change, limit, suspend, expire or remove Virtual Items, including where the Services or a particular game change or shut down
  • Any purchase is subject to the price and description shown at the time of purchase

Cancelling a subscription

You can cancel at any time, for any reason, without giving one. Cancel from your account settings, or email [email protected] from the address on the account.

  • Cancelling stops all further charges. Your paid features keep working until the end of the period you have already paid for, and the account then returns to the free tier
  • There is no cancellation fee and no notice period
  • For a recurring subscription we will email you before a renewal charge, so a renewal never arrives without warning
  • You keep everything you made. Cancelling does not delete your maps, projects or account. Deleting the account itself is a separate request — see our Privacy Policy

Refunds on a subscription

A subscription buys access for a period, and that access is delivered continuously from the moment you pay for it.

  • We do not refund the unused remainder of a period when you cancel part-way through, because you keep the paid features until it ends
  • We do not refund a renewal you forgot was coming, provided we notified you of it as described above
  • If you were charged after cancelling, that is our error and we refund it in full
  • If we changed the price without telling you before the charge, the charge is refundable in full
  • If we withdraw a paid feature during a period you have already paid for, we refund the unused part of that period

Refunds on virtual currency and virtual items

Virtual currency and virtual items are delivered to your account immediately, and are therefore treated as supplied at once.

  • Within 30 minutes of purchase, if the currency has not been spent and the item has not been used or consumed, contact us and we will reverse the purchase: the charge is refunded and the balance or item is removed from the account
  • After that, or once the item has been used in any way, the purchase is final except as set out below
  • A refund returns your original payment. It never pays out a balance, because Virtual Items have no monetary value
  • We do not refund currency or items you did not pay for — earned in a game, granted by us, or given to you by another player

When something does not work

The rules above are about changing your mind. They are not the limit of what we do when we are at fault.

If you paid for something and it was not delivered, was charged twice, does not do what we said it does, or is unusable because of a fault on our side, tell us and we will fix it or refund it in full. That applies however long ago you paid and regardless of any window in this section.

Your statutory rights

If you are a consumer in the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance purchase of digital content. Because subscriptions and virtual currency are made available immediately, at checkout you are asked to consent to that immediate supply and to acknowledge that your right of withdrawal ends once supply has begun. Where you gave that consent, the rules above apply as written. Where that consent was not obtained, the 14-day right stands and we will honour it.

Nothing in these Terms excludes or limits any right that cannot lawfully be excluded, including rights relating to services that are faulty, misdescribed, or not supplied at all. Where the consumer law of your country gives you more than this section does, that law governs.

Purchases you did not authorise

If a charge was not made by you — including a purchase made by a child using your payment method — contact us at [email protected]. Where we are satisfied the charge was unauthorised, we refund it and help you secure the account.

If you are under the age of majority where you live, you may only make a purchase with the permission of the parent or guardian responsible for the payment method. We may cancel or reverse a purchase we reasonably believe was made without that permission.

Suspended and closed accounts

If we suspend or close an account for a breach of these Terms, we do not refund unused subscription time or unspent virtual currency on that account, and we may withhold or reverse Virtual Items connected to the breach. If you believe the decision was wrong, write to [email protected] and we will look at it again. Your statutory rights are unaffected.

How to ask us about a charge

Email [email protected] from the email address on the account with the date and amount of the charge, the transaction or receipt reference from the confirmation email, what you bought, and what you would like us to do.

We aim to answer within 5 business days. Where a refund is due it goes back to the original payment method — we cannot send it anywhere else. After we issue it, how soon it appears is up to your bank or card issuer, usually a further 5 to 10 business days.

Disputes and chargebacks

Please contact us before asking your bank to reverse a charge; almost everything is something we can settle directly, and faster. A chargeback may put the account on hold until it is resolved, because a reversed payment leaves an unpaid balance on it. If one was raised by mistake, tell us and we will sort it out with you rather than treat it as a breach.

9. Our intellectual property

The Services themselves — including the Galatrix name and logo, the website, the editor, the engine and runtime, documentation, and all associated software, design and content we provide — are owned by GALATRIX LLC or its licensors and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services, and to distribute standalone builds you export from the editor, including the engine runtime bundled inside them, as part of the games you make.

Except as set out above, you may not copy, reproduce, modify, distribute or create derivative works from any part of the Services without our prior written permission.

Third-party trademarks. Any product or company names other than our own that appear on the Services are the property of their respective owners, and are referred to for identification only. We claim no rights in them, and their appearance does not imply any affiliation with, endorsement by, or sponsorship from their owners.

The Services may link to, or interoperate with, websites, services and software operated by others. We do not control them and are not responsible for their content, policies or practices. Your use of a third-party service is governed by that third party’s terms.

Some components of the Services are provided under third-party open-source licences. Those licences continue to apply to those components.

11. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that content will be preserved or free from loss.

We are not responsible for content created by other users, and we do not endorse it.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

12. Suspension and termination

You may stop using the Services at any time, and may request deletion of your account as described in our Privacy Policy.

We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, or if we reasonably believe it is necessary to protect the Services or other users.

On termination, your right to use the Services ends immediately. Sections that by their nature should survive — including sections 5, 9, 11, 13, 14, 16 and 17 — continue to apply.

13. Limitation of liability

To the fullest extent permitted by law, GALATRIX LLC and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or content, arising out of or related to your use of, or inability to use, the Services — whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or USD 100.

14. Indemnity

You agree to indemnify and hold harmless GALATRIX LLC from any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of Your Content, your use of the Services, or your breach of these Terms or of any law or third-party right.

15. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Where changes are material, we will make reasonable efforts to notify you — for example by a notice in the Services or by email.

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms, and any dispute arising out of or relating to them or to the Services, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

Before filing a claim, please contact us at [email protected] and give us a reasonable opportunity to resolve the matter informally. Most disputes can be settled that way.

If that does not resolve it, you and GALATRIX LLC agree that any claim will be brought exclusively in the state or federal courts located in the State of Delaware, and both parties consent to the personal jurisdiction of those courts.

If you are a consumer, nothing in this section removes the protection of any mandatory law of the country you live in. If you are resident in the European Economic Area or the United Kingdom, you keep the right to rely on the mandatory consumer protections of your country of residence, and to bring proceedings in your local courts where the law gives you that right.

17. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with any policies referenced in them, are the entire agreement between you and us regarding the Services.

18. Contact

If you have any questions about these Terms of Use, please contact us at [email protected].